Great Fosters Hotel

We used The Mystery Partnership and their Qualitywatch and Saleswatch programmes at Great Fosters for over 10 years to provide a consistent unbiased measure of Service standards. The programmes defined in detail the agreed standards and bench marked our service levels against similar properties both in the UK but also Internationally.

The high level of experience and expertise provided by Graham Hardiman and his team ensured all our service standards were up to date continuously and we were made aware of new trends and opportunities to improve service standards. Without doubt our partnership with them assisted us to achieve the Hotel of Year award for the UK from the AA. I would have no hesitation in recommending their services to other luxury hospitality organisations.

Richard Young MI
Managing Director Great Fosters Hotel
AA Hotel of the Year