Vision & Values

Vision Statement

  • The Mystery Partnership plays an instrumental role in the evolution and role of measuring Customer Service experiences . We are a trusted partner, dedicated to consulting excellence, where:
  • Exceptional people work in a creative and collaborative environment;
  • Ideas are operationalised into sustainable business practices that create positive change for our clients;
  • Highly engaged clients happily endorse and promote our services.


  • The Mystery Partnership shared values represent the company’s core priorities and behaviours. They are what we ultimately care about. In the absence of a standard – when we’re unsure how best to act – these values guide our decision-making.

Our Team

  • We recognize that our talented team are the cornerstone of our success.
  • We create a supportive and respectful environment that provides meaningful work.
  • We embrace and value diversity, and recognize that our collective differences make us better.
  • We encourage innovation and risk-taking.
  • We are accountable for our commitments.
  • We always do what is fair, honest and ethical.
  • We share information in order to build trusting, productive relationships.

Our Clients

  • We build relationships by listening and consistently meeting or exceeding client expectations.
  • We make it easy for clients to do business with us.
  • We offer products and services that are “best in class”.
  • We take individual ownership for client satisfaction. Each of us is responsible for the quality of whatever we do.
  • We strive for continuous improvement, seeking the means to do things more efficiently and with better results.

Profitable Growth

  • We recognize that profitable growth provides the sustenance for achieving our mission and vision, and benefits all of our stakeholders.
  • We are committed to attaining the profitable growth necessary to attract talent, new business, and growth capital.