The Mystery Partnership has developed a detailed programme for assessments within the Cruise ship and River cruise worldwide market. Our specialists are experienced in the cruise and luxury transport industries including trains, coach tours and private air charter. A partner from the Mystery Partnership will devise a programme that measures the service standards whilst also providing the valuable “fresh eyes” perspective. Providing an invaluable management tool for Owners, managers, supervisors and staff.
We measure on an ongoing basis every different specific service standard required within the ever increasingly popular and competitive industry of cruise liner travel worldwide. Our strategic aim is to be able to offer a benchmarking reporting system to draw comparison in service standards within the hotel and hospitality industries.
Within our client base is the Industry leading International Cruise ship operator and a selection of Tour companies from around the world covering all market segments.