Providers of Quality Management programmes to the hospitality industry worldwide since 1995. Luxury Hotels, Private Members Clubs, Spa’s, Cruise ships, Tour companies and Facilities Management are our main areas of expertise.
The programme is designed to include Government and International Hotel brands Covid Secure Standards.
This service is undertaken by one of our Senior Partners using past and present standards..
Bespoke Programmes with up to 850 separate quality standards from every aspect of the customer experience.
Measuring the effectiveness of telephone enquiries, delivery and follow up calls.
Measuring the effectiveness of telephone enquiries, delivery and follow up calls.
First impressions last! Showarounds are your first chance to make a big impact with potential customers.
Is your site punching its weight? This service evaluates enquiries made via your own company’s website.
Measure and improve your teams negotiating skills to achieve the maximum yield from bookings.
We used The Mystery Partnership and their Qualitywatch and Saleswatch programmes at Great Fosters for over 10 years to provide a consistent unbiased measure of Service standards.
We have been using The Mystery Partnership’s QualityWatch mystery guest service for eight years and it has become an invaluable management tool for everyone within our organisation to objectively evaluate and improve the service we offer to our guests.
The mystery shopping programme is the latest manifestation of the GSK facilities team’s approach to service delivery – one which constantly ‘turns the stones over’ in a bid to discover where improvements can be made, services developed and the whole operation moved forward.
We have used the services of The Mystery Partnership to run both Mystery Customer and BrochureWatch programmes. Both elements have helped the hotels monitor and develop their quality system under ISO 9002 EN and have provided a clear evaluation of the effect of training to correct adverse trends.