Who are the Mystery Partnership

Using Mystery customer programmes and tailored service standard analysis tools, we have been assisting clients within the United Kingdom, Europe, United States of America, Caribbean and Africa achieve service excellence since 1995.

We are specialists in the Luxury Hotel and Hospitality Industry, Facilities Management and the Self Storage industries. All our Partners have at least 15 years senior operational management experience within these industries. This experience ensures that our independent, discerning and fully trained assessors will both understand your business and blend in with your customer profile.

We are independent measurement experts, we do not provide subsequent training. This is your guarantee our reports and recommendations will be honest and objective.

In the last 3 years our clients have won over 200 prestigious awards including:

  • AA UK Hotel of the Year 2018 Great Fosters Hotel, UK. TMP Client for 12 Years.
  • Leading hotels of the World “Commitment to quality awards”. Africa and Europe.
  • Rubens at the Palace awarded AA 5 star status. TMP Client for 21 Years.
  • Uniworld River Cruises. Voted “Worlds Best River Cruise Line”
  • World Conde Nast Gold List. 23 TMP Clients listed.
  • CN Traveller 2018. All 6 Red Carnation Hotels in London listed. TMP clients for 23 Years.
  • American Academy of Hospitality Sciences 5 star diamond award for service excellence.