Red Carnation Hotels

A world wide hotel group of 12 hotels

“We have been using The Mystery Partnership’s QualityWatch mystery guest service for 17 years and it has become an invaluable management tool for everyone within our organisation to objectively evaluate and improve the service we offer to our guests.

The service offered by The Mystery Partnership includes a regular update to ensure that the standards which we constantly review are incorporated into the programme, and it’s this flexibility that I believe sets The Mystery Partnership apart from other companies.

As attention to detail is a constant expected requirement from our customers, I expect and receive reports that include every detail of the guest experience.

Red Carnation Hotels have received a number of awards and accolades over the past few years, and I firmly believe that our regular measuring of standards using the QualityWatch programme, and the subsequent training and rewarding of excellence, have been absolutely integral to our success.”

Jonathan Raggett FIH, MI
Managing Director Red Carnation Hotels. (UK Hotelier of the Year 2009 /10)