Using Mystery customer programmes and tailored service standard analysis tools, we have been assisting clients within the United Kingdom, Europe, United States of America, Caribbean and Africa achieve service excellence since 1995.

We are specialists in the Luxury Hotel and Hospitality Industry, Facilities Management and the Self Storage industries. All our Partners have at least 15 years senior operational management experience within these industries. This experience ensures that our independent, discerning and fully trained assessors will both understand your business and blend in with your customer profile.

We are independent measurement experts, we do not provide subsequent training. This is your guarantee our reports and recommendations will be honest and objective.

Since 2003 our clients have won over 100 prestigious awards including :

• AA of Great Britain 5 red star accreditation.
• American Academy of Hospitality Sciences 5 star diamond award for service excellence.
• Leading hotels of the World "Commitment to quality awards". Africa and Europe.
• RAC Credit to Industry Award.
• AA Hotel group of the Year award.
• AA Best Small Hotel group of the year award 2007 Red Carnation Hotels
• Travel & Leisure Worlds Best Hotels 2007 announced 5 clients of The Mystery Partnership included, with the majority in the top 20.