Leading the Independent Measurement of Customer Service in the Global Hospitality Industry for over 20 years

Providers of Quality Management programmes to the hospitality industry worldwide since 1995. Luxury Hotels, Private Members Clubs, Spa’s, Cruise ships, Tour companies and Facilities Management are our main areas of expertise.

Red Carnation Hotels

We have been using The Mystery Partnership’s QualityWatch mystery guest service for eight years and it has become an invaluable management tool for everyone within our organisation to objectively evaluate and improve the service we offer to our guests.

- Red Carnation Hotels

Marston Hotels

As a progressive Hotel Group our aim is to constantly build upon the service we give to guests. Your monthly reports, excellent in both quality of content and response time, enable us to recognise potential weaknesses, to improve upon performances as well as highlighting first class responses from hotels.

- Marston Hotels

GSK House

The mystery shopping programme is the latest manifestation of the GSK facilities team’s approach to service delivery – one which constantly ‘turns the stones over’ in a bid to discover where improvements can be made, services developed and the whole operation moved forward.

- GSK House

Coppid Beech Hotel

We have used the services of The Mystery Partnership to run both Mystery Customer and BrochureWatch programmes. Both elements have helped the hotels monitor and develop their quality system under ISO 9002 EN and have provided a clear evaluation of the effect of training to correct adverse trends.

- Coppid Beech Hotel