“We have used the services of The Mystery Partnership to run both Mystery Customer and BrochureWatch programmes. Both elements have helped the hotels monitor and develop their quality system under ISO 9002 EN and have provided a clear evaluation of the effect of training to correct adverse trends. One of the major benefits of The Mystery Partnership is their willingness to change the content and emphasis of the Mystery Customer Programme to meet the demands of the individual customer.”
Mr Alan Blekinsopp
Managing Director Coppid Beech Hotel Bracknell & Swan at Streatley