Who are the Mystery Partnership

Using Mystery customer programmes and tailored service standard analysis tools, we have been assisting clients within the United Kingdom, Europe, United States of America, Caribbean and Africa achieve service excellence since 1995.

We are specialists in the Luxury Hotel and Hospitality Industry, Facilities Management and the Self Storage industries. All our Partners have at least 15 years senior operational management experience within these industries. This experience ensures that our independent, discerning and fully trained assessors will both understand your business and blend in with your customer profile.

We are independent measurement experts, we do not provide subsequent training. This is your guarantee our reports and recommendations will be honest and objective.

In the last 3 years our clients have won over 200 prestigious awards including:

  • AA of Great Britain 5 red star accreditation.
  • American Academy of Hospitality Sciences 5 star diamond award for service excellence.
  • Leading hotels of the World “Commitment to quality awards”. Africa and Europe.
  • 2009 Best Hotel in the World Award Bushmans Kloof South Africa.
  • AA Hotel group of the Year award.
  • AA Best Small Hotel group of the year award 2007 Red Carnation Hotels, 2009 Exclusive Hotels.
  • Conde Nast Traveller Gold List 2010 Hotels announced 20 clients of The Mystery Partnership included.