This service is undertaken by one of our Senior Partners using past and present standards, knowledge, experience and Benchmarking Data from working with over 450 Luxury Hospitality and Hotel organisations over the last 17 years. Our Senior Partners have all held senior Managerial and Director roles within the Hospitality Industry.
The service is ideal for Hotels & Hospitality providers who are looking to:-
- Upgrade standards.
- Challenge existing standards
- Re-brand into a new market
- Bring new ideas to enhance service & profitability
- Put a brand promise into operation
- Provide an International perspective and ideas on standards
The Project Partner will visit a property and write a detailed report on up to 100 separate standards initiatives that can be considered for implementation. The service also provides a presentation on the report and can also include an implementation plan and measurement process in order to maintain momentum on the project.
The service forms an excellent foundation for a full set of Operational standards that tie in with the Brand promise made in marketing and sales literature. This ensures that guests’ expectations are exceeded and that unique memory points of the critical service are appreciated and passed on through review and word of mouth recommendations.